LEVENBERT delivers Riyadh Municipality’s Long-term Strategy(Riyadh 2032)

LEVENBERT Strategy Team has successfully delivered a corporate strategy for the “Riyadh Area Municipality” – (2032: Riyadh-Al’insan-Walmakan).

The Riyadh Municipality Strategy Project aimed to develop the first-ever, 20-year corporate strategy for Riyadh Municipality and its 62 sub-municipalities operating in different cities of the Riyadh Province.

The project objectives were totally achieved by the end of the project, where the consulting team has successfully achieved a number of milestones including the formulation of a 20-Year Corporate Strategy for the Riyadh Municipality, preparation of an implementation road map for the strategic initiatives, preparation of a detailed work plan for Year 1, establishing an Office of Strategy Management, and building the capacity for the Strategy Management Office staff.

When the strategy is fully executed over the coming 20 years, Riyadh Municipality shall be regarded as a “High-performing, Human-Centric, and Self-Sustainable Municipality”. This vision represents the 3 strategic priorities of Riyadh Municipality.

The project that lasted for 12 months was completed through a number of steps that included Preparation and Mobilization, Raising Awareness, Current State Analysis, Benchmarking, Gap Analysis, Scenario Development, Strategy Formulation, and Implementation Plan Development. This was followed by establishing the Office of Strategy Management and building the capacity for its staff.

Several benefits of employing LEVENBERT for this project were realized by Riyadh Municipality. We believe that the most important ones were LEVENBERT’s ability to create a strategic planning framework and approach, involve all management levels of RAM in the strategic planning process, engage different stakeholders in the strategy formulation, create a strategy orientation and awareness amongst staff, and enable RAM to explore new horizons for growth and sustainability.

LEVENBERT Consulting has successfully concluded its ISO 9001:2008 qualification project for its premiere client the “Saudi Telecom Company – STC” in Riyadh. The project was carried out over 6 months to qualify STC’s Contact Center Systems Technology Department for the ISO 9001:2008 certification. As a result, the Quality Management System of the said department was approved by Lloyd’s Register Quality Assurance Limited (LRQA); after a successful audit that was carried out by the world’s leading assessor.

The qualification project has included several phases to build the Quality Management System at the Contact Center Systems Technology (CCST) Department, and to ensure its readiness for the assessment process.

“This project comes as an extension of our fruitful cooperation with STC” Mr. Ahmad Al Raie, LEVENBERT CEO has commented. “We have been offering our valued partner – STC with unparalleled services since 2004; we have developed and totally turned around their Contact Centers, Service and Fixes Centers, Sales Centers as well as their Customer Service Departments” Al Raie added.

On the other hand, Mr. Ahmad Tahlak, President and Chairman of LEVENBERT has ensured LEVENBERT’s quest to help and support STC’s efforts to become the best example of a Customer-Centric Organization. “We make sure at LEVENBERT to offer a comprehensive, end-to-end, cutting-edge Consulting and Turnkey Implementation solutions to our clients” Tahlak said.

LEVENBERT’s consulting and implementation services are now considered crucial to the success of leading organizations that look for the development and certification of their quality management systems.