LEVENBERT concludes ISO 9001:2008 qualification project for STC – Contact Center Systems Technology Department

LEVENBERT Consulting has successfully concluded its ISO 9001:2008 qualification project for its premiere client the “Saudi Telecom Company – STC” in Riyadh. The project was carried out over 6 months to qualify STC’s Contact Center Systems Technology Department for the ISO 9001:2008 certification. As a result, the Quality Management System of the said department was approved by Lloyd’s Register Quality Assurance Limited (LRQA); after a successful audit that was carried out by the world’s leading assessor.

The qualification project has included several phases to build the Quality Management System at the Contact Center Systems Technology (CCST) Department, and to ensure its readiness for the assessment process.

“This project comes as an extension of our fruitful cooperation with STC” Mr. Ahmad Al Raie, LEVENBERT CEO has commented. “We have been offering our valued partner – STC with unparalleled services since 2004; we have developed and totally turned around their Contact Centers, Service and Fixes Centers, Sales Centers as well as their Customer Service Departments” Al Raie added.

On the other hand, Mr. Ahmad Tahlak, President and Chairman of LEVENBERT has ensured LEVENBERT’s quest to help and support STC’s efforts to become the best example of a Customer-Centric Organization. “We make sure at LEVENBERT to offer a comprehensive, end-to-end, cutting-edge Consulting and Turnkey Implementation solutions to our clients” Tahlak said.

LEVENBERT’s consulting and implementation services are now considered crucial to the success of leading organizations that look for the development and certification of their quality management systems.