Success Stories
Our commitment to excellence is demonstrated by the success stories of our clients across diverse industries and the completion of numerous high-impact mega projects. We are honored to partner with leading corporations and government entities, collaborating to achieve innovation and measurable progress. Through tailored solutions, we empower clients to overcome complex challenges, optimize operations, and unlock the potential to achieve meaningful progress.
We developed a comprehensive long-term strategic plan for Riyadh Municipality, focusing on sustainable growth and aligning with the city's future vision and objectives.
We offer technical support services to aid in the formulation of Oman Vision 2040. Our expertise ensures that the vision's strategic goals and initiatives are effectively developed and implemented, fostering sustainable growth and development for Oman.
We developed a comprehensive brand and identity for an e-health initiative, aiming to establish a strong, recognizable presence in the digital health sector. This effort focused on creating a cohesive and engaging brand that reflects the innovative and patient-centric nature of the e-health services.
We implemented the Forward Strategy, a five-year customer-centric transformation plan, encompassing change management and training for 8,500 staff members. This initiative aimed to enhance customer focus and operational efficiency across the organization.
We provide consulting services to establish the Project Management Office (PMO) for National Programs. Our expertise ensures the effective setup and management of the PMO, enabling the successful execution and oversight of key national initiatives.
We managed the recruitment, selection, and orientation process for new hires at VIVA, ensuring they are well-prepared and integrated into the company's culture and operations effectively.
and Foreigners Affairs 2015 – 2018
We developed a leadership project for the top-ranking 350 officers of the GDRFA, including the Director General, Deputies, Managers, and Division Heads. This initiative aimed to enhance their leadership skills and ensure effective management across all levels of the organization.
We developed and re-engineered customer service processes and trained 500 managers and supervisors at the leading four international airports in KSA (Riyadh, Jeddah, Madinah, and Dammam). These efforts aimed to enhance service quality and operational efficiency in these key transportation hubs.
We conducted a benchmarking study for 11 airlines focused on customer satisfaction. This study aimed to compare and analyze customer service performance across these airlines, identifying strengths and areas for improvement to enhance overall passenger experience.
We formulated a comprehensive corporate strategy for IPA, known as IPA 2020. This strategy aimed to guide the organization's growth and development, aligning its goals and initiatives to achieve long-term success.
We developed customer service strategies and programs tailored for leadership levels, as well as strategies specifically designed for touchpoints. These initiatives aimed to enhance overall customer service effectiveness and ensure a consistent, high-quality experience across all customer interactions.
We provided institutional support for the establishment and operation of the "Institute of Capability Development" and its national programs. Our efforts ensured the institute's successful launch and the effective implementation of its programs, aimed at enhancing national capabilities.
We established the Office of Strategic Management to streamline strategic planning and execution. This office is dedicated to aligning organizational goals, monitoring performance, and ensuring the effective implementation of strategies to achieve long-term objectives.
We implemented a transformation strategy and developed a corporate performance management system using the Balanced Scorecard. These initiatives aimed to enhance organizational effectiveness, streamline performance tracking, and ensure strategic alignment with business goals.
We established and developed an ISO Quality Management System specifically for the technology sector. This initiative aimed to enhance quality standards, streamline processes, and ensure compliance with ISO requirements, thereby improving overall operational efficiency and performance.
We developed and implemented the Health Awareness Strategy 2021 for Sharjah, alongside creating a Corporate Identity and Societal Initiatives for the Council. These efforts aimed to promote public health awareness and strengthen the council's community engagement and brand presence.
We design and deliver programs focused on developing Leadership Future Skills, including Future Foresight, Innovation Leadership, and Project Leadership and Management. Our programs are tailored to equip leaders with the skills necessary to navigate and thrive in the evolving business landscape.
We developed customer service strategies and re-engineered customer service processes for leadership levels, while also crafting strategies for various touchpoints. These initiatives aimed to enhance overall service quality and ensure consistent, high-level customer interactions across all channels.
We conducted an organizational development study for the Public Security Training Institute and its training centers. This study aimed to enhance their operational efficiency and effectiveness, ensuring the institutions are well-equipped to meet their training and development goals.
We conducted a study aimed at creating job opportunities for women in various economic sectors within KSA. This study focused on identifying potential employment areas and developing strategies to enhance women's participation in the workforce across different industries.
We developed and re-engineered customer service processes and provided training for front liners by implementing comprehensive learning and development programs. These initiatives aimed to enhance service quality and efficiency, ensuring front-line staff are well-equipped to deliver exceptional customer service.
We implemented a leadership development and excellence in customer service program specifically designed for front liners. This training aimed to enhance leadership skills and promote exceptional customer service, ensuring that front-line staff are well-prepared to deliver outstanding service experiences.
We developed strategic and executive reports for Ajman Vision 2021 and conducted Innovation and Strategic Excellence Labs for the Ajman Government. These initiatives aimed to support the government's vision and drive innovation and excellence in strategic planning and execution.
We developed customer service strategies and programs, implemented a CRM system, and established a performance management system for the external centers of IACA. These initiatives aimed to enhance service delivery, streamline customer interactions, and improve overall performance.
We conducted a comprehensive study to measure customer satisfaction during the Hajj period, gathering feedback to assess service quality and identify areas for improvement to enhance the overall pilgrim experience.
We developed and implemented a comprehensive marketing strategy, focusing on enhancing brand visibility, targeting key market segments, and driving customer engagement to achieve business objectives.
We developed and implemented a comprehensive transformation program to enhance customer service for Dubai Customs, which included establishing a call center. This initiative aimed to improve service delivery and customer satisfaction through strategic changes and operational improvements.
Providing advisory services related to the development of the human resources system and strategy for all human capital axes in the Public Authority for Social Insurance, including improving processes, developing policies, and implementing new strategies to achieve the best results in human resources management.
We conducted a benchmarking study involving five global civil defense departments to compare practices, identify best practices, and enhance operational efficiency and effectiveness.
We support Corporate Social Responsibility (CSR) initiatives related to sports activities, promoting community engagement, health, and well-being through various programs and partnerships.
We developed the Council’s 2021 Strategy and created initiatives for both the Council and the Secretariat General (SG). Our work included conducting a restructuring study, providing job descriptions for the SG, and delivering the relevant HR guides.
We conducted a comprehensive study to measure customer satisfaction for the Electricity and Water Authority (DEWA), providing valuable insights to enhance service quality and customer experience.
Transforming challenges into Milestones.
Mega Project
Client
Supreme Council for Planning – Oman
Date
May 10, 2017
Project Brief
The Royal Directives of His Majesty Sultan Qaboos bin Said stipulate that the future vision “Oman 2040” shall be thoroughly developed and precisely formulated considering wide community consensus and the participation of all social segments to fully realize economic and social realities, objectively foresight the future, and effectively guide planning in the upcoming two decades. LEVENBERT designed a sophisticated process to develop the vision content in a participatory manner starting with status analysis that allowed to build a sense of prioritization of the current key issues at the national level. Next, the focus shifted to the future through a disciplined foresight and scenario making exercise. Those diagnostic and futuristic views allowed for the core phase of determining the national directions and objectives of Oman 2040 vision which took place in a participatory manner were extensive workshops took place in Muscat and all other governorates. Oman 2040 is a national project that aims to create a long-term vision that foresees the future and strive for more progress and development, lined with an ambitious work system that all society segments participate in formulating and executing.
Project Name
Consulting services to support the preparation and formulation of Oman Vision 2040.
Client Profile
The Council was established in 2012 to develop strategies & policies that enable sustainable development in the Sultanate. Apart from formulating strategies, the council also sets regulations that work in favor of such strategies and drive economic diversity. Under its umbrella, both the Secretariat General and the National Centre for Statistics & Information work closely with the council to deliver results.
Client
Saudi Telecom Company – Saudi Arabia
Date
March 01, 2004
Project Brief
This project aims to enhance corporate culture, improve customer service, and train interface staff who directly interact with customers. To achieve these goals, we first defined the core values of the organization, ensuring they align with its mission and vision. We then focused on fostering a positive workplace culture by implementing various employee engagement initiatives. To address customer service, we developed a comprehensive strategy that includes setting high standards for service delivery and establishing processes for continuous improvement. The strategy also involves implementing extensive training programs designed to enhance the communication, conflict resolution, and customer management skills of interface staff. Over the course of four years, the project will meticulously follow a phased approach, beginning with detailed planning and followed by ongoing culture development and customer service improvements. Regular staff training sessions will be conducted to ensure that all team members are equipped with the necessary skills to provide exceptional service. The project will conclude with a thorough final review to assess the overall impact and ensure that the objectives of improved employee engagement and increased customer satisfaction are met.
Project Name
Consulting services Corporate culture development, customer service development and interface staff training.
Client Profile
stc Group is the digital transformation engine in the region, offering advanced solutions and driving a role in the digitisation process. The group provides a comprehensive suite of services encompassing digital infrastructure, cloud computing, cybersecurity, Internet of Things (IoT), artificial intelligence (AI), digital payments, digital media, and digital entertainment. The group comprises over 14 subsidiaries across the Kingdom of Saudi Arabia and the Middle and North Africa region and Europe.
Client
Riyadh Municipality
Date
August 15, 2010
Project Brief
We assisted Riyadh Municipality in formulating their first-ever long-term strategy, focusing on six Strategic Pillars and sustainability. This comprehensive approach aimed to address the municipality's key priorities and ensure sustainable development across all sectors. We conducted thorough assessments and engaged with various stakeholders to understand their needs and expectations. Based on these insights, we developed a detailed implementation plan that outlined specific actions, timelines, and responsibilities for each strategic initiative. Additionally, we proposed a structured framework for the Office of Strategy Management to oversee the execution of the strategy, ensuring that the municipality's goals are achieved efficiently and effectively. This framework included recommendations on governance, performance monitoring, and continuous improvement processes to maintain alignment with the strategic objectives. Our collaboration with Riyadh Municipality has equipped them with the necessary tools and structures to drive long-term growth and sustainability, positioning them as a forward-thinking and resilient organization.
Project Name
Riyadh Municipality Strategy
Client Profile
Riyadh Municipality began in 1356 AH as a small municipality in its capabilities, tasks and employees, and the first responsible at the time was Mr. Hasan Bukhari under the name of "Municipality Manager". In the year 1375 AH, King Saud, may Allah have mercy on him, issued the royal order to change the name of the Riyadh Municipality to "Riyadh City Municipality", and its first secretary was His Highness Prince Fahd Al Faisal.
Client
Saudi Post
Date
April 01, 2012
Project Brief
We collaborated with Saudi Post to establish their Strategy Management Office (SMO) and Project Management Office (PMO), which are essential for executing and monitoring their strategic initiatives. The SMO was created to define and refine their strategic goals, ensuring alignment with the organization's mission and vision. The PMO was developed to oversee the execution of these strategies, providing a structured approach to managing projects and ensuring they are completed on time, within scope, and on budget.
To monitor and evaluate strategy execution, we implemented comprehensive performance management systems, including key performance indicators (KPIs) and performance metrics to track progress and identify areas for improvement. Regular performance reviews and evaluations were introduced to maintain continuous alignment with strategic goals. Additionally, we introduced the Balanced Scorecard as a performance management tool, offering a balanced view of organizational performance across financial, customer, internal processes, and learning and growth perspectives. This collaboration has significantly enhanced Saudi Post's strategic planning and execution capabilities, helping them achieve their long-term objectives efficiently and effectively.
Project Name
Saudi Post | SPL Strategy
Client Profile
Saudi Post | SPL works on providing a modern and innovative package of postal and logistics services, enabling e-government programs and e-commerce apps through partnerships with the private and public sectors, developing e-government processes, and facilitating e-commerce practices as part of its vision to become the pioneering national operator of postal and logistics services and the advanced logistics arm that achieves added value for partners following best international standards in the logistics domain, which also contribute to linking the kingdom to the world.
Client
Saudi General Authority of Civil Aviation (GACA)
Date
May 10, 2009
Project Brief
We collaborated with the General Authority of Civil Aviation (GACA) to re-formulate their strategy and enhance brand awareness for this new strategic direction. Our work included establishing a robust Project Management Office (PMO) to oversee and drive strategic initiatives, particularly the corporatization and spin-off of 16 airports across the Kingdom. This involved creating a detailed plan and governance structure to ensure these transitions were managed efficiently and aligned with GACA's strategic goals. Additionally, we implemented a Balanced Scorecard system to monitor and evaluate the effectiveness of the strategy, ensuring that all objectives were met. As part of our comprehensive approach, we also defined the Human Resource Management (HRM) processes to support the strategic framework, ensuring that the right talent and resources were in place to drive success. This collaboration has provided GACA with a clear strategic direction, robust implementation framework, and the tools needed to maintain continuous improvement and achieve their long-term objectives.
Project Name
re-formulate GACA strategy and create brand awareness for the strategy
Client Profile
The General Authority of Civil Aviation develops air transport according to the latest international norms, promotes the Kingdom's position globally as an influential agency in the international civil aviation industry. It also attains economic progress and sustainability, by applying regulations to ensure the safety of air transport.
Client
Institute of Capability Development – Oman
Date
June 2015
Project Brief
After ICD appointed LEVENBERT as its "Strategic Partner," we provided seasoned development programs to Diwan’s division heads and both current and newly appointed staff. LEVENBERT designed and implemented various Learning and Development activities, including specialized knowledge sessions for DRC undersecretaries and leadership development programs for Director Generals, Assistant Director Generals, and Managers. LEVENBERT facilitated ICD's engagement with strategic allies from prestigious institutions such as Oxford University, Henley Business School of Reading University, the Civil Service College of Singapore, the International School of Protocol and Diplomacy, and the Institute of Management Development (IMD), along with other professional and academic bodies in the region. In addition to supporting all other ICD operations and activities, LEVENBERT Consulting continues to provide technical and administrative support to the National CEO Program and the National Leadership and Competitiveness Program in the Public Sector, delivered through the Institute of Capability Development (ICD) at the Diwan of Royal Court in Oman.
Project Name
Establishing and Operating the Institute of Capability Development (ICD) at the Diwan of Royal Court in Oman
Client Profile
Diwan of the Royal Court’s human resources have been gaining leadership skills through ICD’s programs and initiatives since ICD was launched in 2014 with the gracious blessing of His late Majesty Sultan Qaboos bin Said bin Taimour – may his soul rest in peace.
The Institute of Capability Development seeks to achieve proficiency and professionalism in government-sector performance, by fostering a culture of impactful leadership, to build a generation of Omani leaders capable of steering the course of the future.
Client
Emirates Airlines - UAE
Date
2008
Project Brief
LEVENBERT has successfully delivered numerous impactful projects for Emirates Airlines, demonstrating our expertise and commitment to excellence. Among these projects, we undertook a comprehensive re-engineering of customer service procedures across the call center and various other touchpoints, which was followed by an extensive development of services and a significant enhancement of the Emirates Call Center. This initiative aimed to elevate the customer experience and streamline operations, ensuring superior service delivery. Additionally, our experts spearheaded the Revenue Optimization Project, where they meticulously developed the services of the Emirates Revenue Optimization Center. This center has played a crucial role in leveraging and maximizing revenues for both commercial and cargo flights, significantly contributing to Emirates Airlines' financial performance and strategic goals. Through these initiatives, LEVENBERT has solidified its position as a trusted partner, driving innovation and operational excellence for Emirates Airlines.
Project Name
Customer Services touchpoints Development
Client Profile
The Emirates Group comprises dnata, an aviation services company providing ground handling services at 126 airports, and Emirates Airline, the largest airline in the Middle East. Emirates Airlines flies to over 150 destinations across 6 continents, operating a fleet of over 250 wide-bodied aircraft.
Client
Ministry of Health
Date
April, 2012
Project Brief
We undertook the development of a comprehensive brand and identity for an e-health initiative with the goal of establishing a strong and recognizable presence in the digital health sector. This initiative aimed to create a cohesive and engaging brand that accurately reflects the innovative and patient-centric nature of e-health services. Our efforts were concentrated on ensuring that the brand conveys a sense of modernity and innovation while prioritizing the needs and experiences of patients. Through careful design and strategic planning, we crafted a brand identity that not only stands out in the competitive digital health market but also resonates with users, fostering trust and loyalty. The result is a robust and unified brand that embodies the core values of the e-health initiative, enhancing its visibility and impact in the digital health landscape.
Project Name
Comprehensive Brand And Communication Strategy Development For An E-health Initiative
Client Profile
The Ministry of Health provides health care, public health promotion, and diseases prevention. It also formulates rules and regulations governing the public and private health sector, monitories its performance, with interest in research, academic training, and health investment areas.
Client
Kuwaiti Telecommunication Company
Date
September 2009
Project Brief
The Kuwait Telecommunications Company launched a project focused on developing and training newly recruited employees for their contact center and sales departments. This initiative aimed to equip new hires with comprehensive knowledge of the company's current and future products and services. The training program was designed to enhance employees' administrative, supervisory, and personal skills, ensuring they are well-prepared to deliver exceptional customer service and care.
The project included detailed training on the company’s product offerings to ensure employees could effectively address customer inquiries and promote the company’s services. Additionally, the program focused on developing essential administrative and supervisory competencies, preparing employees for leadership roles and efficient task management.
Moreover, the training emphasized personal development, including communication skills, conflict resolution, and customer relationship management, to enhance overall professionalism and customer interaction. Through this comprehensive training approach, the Kuwait Telecommunications Company aimed to build a highly skilled, customer-centric workforce capable of driving customer satisfaction and loyalty.
Project Name
Kuwait Telecommunications Company Employee Development and Training
Client Profile
Kuwait Telecommunications Company (stc) is a Kuwaiti shareholding company incorporated pursuant to the Amiri Decree No. 187 on 22 July,2008,to operate and manage with the third GSM versatile system in Kuwait accordingto Law No. 2 of 2007.
Client
Saudi Ground Handling Services (SGS)
Date
July , 2014
Project Brief
At Saudi Ground Handling Services (SGS), we undertook the development and re-engineering of the customer service strategy and processes, followed by comprehensive training for managers and supervisors at the four leading international airports in the Kingdom of Saudi Arabia—Riyadh, Jeddah, Madinah, and Dammam. These efforts were meticulously designed to elevate service quality and operational efficiency at these critical transportation hubs. By focusing on strategic enhancements and skill development, we aimed to ensure that the airports operate at the highest standards of customer service and efficiency, thereby significantly improving the overall passenger experience and operational performance. The training program equipped managers and supervisors with the necessary skills and knowledge to implement the new strategies effectively, ensuring that the improvements are sustained and continuously optimized. This initiative underscores our commitment to excellence and our role in advancing the aviation sector in Saudi Arabia.
Project Name
Customer Service Strategy And Processes Re-engineering
Client Profile
Saudi Ground Services Company provides ground-handling of passengers and aircraft. The Company focuses on baggage handling, cargo and off-loading, fleet cleaning, traffic control, ground transport, ramp, and passenger services. Saudi Ground Services serves customers in Saudi Arabia.
A proven approach to Success.
LEVENBERT Methodologies
LEVENBERT Building and Developing Corporate Culture Methodology
LEVENBERT's 4x4 Methodology for implementing corporate culture combines industry knowledge and regional understanding to deliver a comprehensive, strategically aligned approach from leadership down. This structured, four-phase process ensures cultural integration throughout the organization, grounded in measurable outcomes and sustained through tailored knowledge transfer.
LEVENBERT Strategy Implementation and Monitoring Methodology
LEVENBERT’s 247 methodology provides a structured, multi-phase approach to Balanced Scorecard implementation, enabling companies to effectively monitor and evaluate business strategy performance across financial, customer, process, and people perspectives. Our 247 methodology guides organizations from strategic planning and development through to implementation, evaluation, and continuous support, ensuring alignment and measurable progress towards corporate objectives.
LEVENBERT Comprehensive Contact Center Methodology
LEVENBERT’s comprehensive C3P methodology and approach ensures contact centers achieve operational efficiency, address high turnover and recruitment challenges, and offers a standardized evaluation for agent skills and training effectiveness.
LEVENBERT Marketing Management Master Model Methodology
LEVENBERT’s Marketing Management Master Model (4Ms) provides a structured, four-phase methodology to create and execute effective marketing strategies, ensuring alignment with best practices and maximizing return on investment. With expertise spanning all facets of marketing, LEVENBERT provides end-to-end support to elevate organizational marketing performance.
Setting the Benchmark for Excellence.
Our Valuable Clients
